Address Policy and Customer Responsibility

It is the customer's sole responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. We kindly ask all customers to carefully review the details entered before finalizing their order, including:

Full name of the recipient.
Address with house number, apartment/suite (if applicable), and correct postal code.
Any additional instructions to facilitate delivery.

Errors in the Shipping Address

If the customer provides an incorrect or incomplete address, we are not responsible for:

Delivery delays.
Additional costs associated with reshipping or rerouting the order.

If the error in the address prevents delivery, the customer will have the following options depending on the status of the order:

Order already shipped:
- If the package is returned to our distribution center, a fee will be charged for reshipping.
Order in transit:
- It will not be possible to change the delivery address at this stage. Any additional costs for reshipping will be the customer’s responsibility.

Address Changes

Requests to change the shipping address can be made before the order is shipped. Once the order has been shipped, changes will no longer be possible.

Important Note

Orders undelivered due to an incorrect address provided by the customer are not eligible for a refund of the shipping cost or the order value.